Dispatch, routing, and cover when a driver calls in
Broadcast a route or a pickup to a driver pool by SMS or voice, and get an automatic voice callout with DTMF response when someone needs to be replaced fast.
Concrete sends, not a feature list
What a logistics & delivery team actually sends from NexBroad-Reach — and what the person on the other end sees.
The broadcast goes out
Sent to the whole list at once, each recipient tracked on their own.
The recipient answers
A keypress on a call, or a text reply — whichever the message asked for.
It lands in one place
The reply reaches the shared inbox and the delivery report, so the team works from the same record.
- Dispatch broadcasts
- Send a route, a pickup window, or a delivery change to a driver or driver group by SMS in one send.
- Last-minute coverage
- When a driver calls in, broadcast an automated voice call to the on-call pool asking for a keypress to accept the route — faster than working a phone tree.
- Delivery status replies
- Drivers reply by text to confirm a delivery or flag an issue; replies land in a shared inbox dispatchers can see and act on together.
The parts of Reach this runs on
Voice broadcast with DTMF capture
An automated call that collects a keypress response, built for exactly this coverage-acceptance pattern.
Shared inbox, one number
Every driver reply lands in one team inbox rather than a dispatcher's personal phone, with custom keyword rules for routine responses.
Delivery reports per recipient
Know who received a dispatch and who didn't, per send, without chasing a callback.
Every capability above is live
NexBroad-Reach is a running product, not a mockup — open the demo and send a broadcast against sample data yourself.
Open NexBroad-ReachStaffing & recruitment
An open shift is a broadcast problem: reach every eligible worker at once, and know who's in before you have to call the client back.
Workforce management
Schedule changes, policy updates, and shift coverage requests, sent once to everyone who needs them, with a delivery record instead of a group chat nobody reads.
See it against your own use case
Tell us what you're sending and to whom — we'll show you where it fits in Reach, or tell you honestly if it doesn't.