Scheduling and reminders a clinic can run from one inbox
Appointment reminders and scheduling messages sent by SMS or automated voice call, with replies landing in a shared inbox the front desk can work from together.
Concrete sends, not a feature list
What a healthcare team actually sends from NexBroad-Reach — and what the person on the other end sees.
The broadcast goes out
Sent to the whole list at once, each recipient tracked on their own.
The recipient answers
A keypress on a call, or a text reply — whichever the message asked for.
It lands in one place
The reply reaches the shared inbox and the delivery report, so the team works from the same record.
- Appointment reminders
- Send a scheduled reminder by SMS or an automated voice call ahead of an appointment, reducing the calls a front desk has to make by hand.
- Confirm or reschedule by reply
- A patient can reply to confirm, or reply with a keyword to trigger a reschedule flow — the reply lands in the shared inbox rather than a voicemail queue.
- Waitlist and cancellation fill
- When a slot opens, broadcast it to a waitlist segment and read back who responds first.
The parts of Reach this runs on
Keyword auto-replies
Built-in STOP/START/HELP handling plus custom keyword rules you define, so a reply like "CONFIRM" or "RESCHEDULE" can route automatically.
Shared two-way inbox
Every patient reply — to a text or a voice call's follow-up message — lands in one inbox the front desk works from together.
Delivery reports
Sent, delivered and failed status per recipient, so a missed reminder is visible before the appointment, not after.
Every capability above is live
NexBroad-Reach is a running product, not a mockup — open the demo and send a broadcast against sample data yourself.
Open NexBroad-ReachStaffing & recruitment
An open shift is a broadcast problem: reach every eligible worker at once, and know who's in before you have to call the client back.
Workforce management
Schedule changes, policy updates, and shift coverage requests, sent once to everyone who needs them, with a delivery record instead of a group chat nobody reads.
See it against your own use case
Tell us what you're sending and to whom — we'll show you where it fits in Reach, or tell you honestly if it doesn't.